Shipping
We provide free shipping unless stated in the product details.
Returns & Refunds policy
You are entitled to cancel your order within 5 days without giving any reason for doing so.
The deadline for canceling an order is 5 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail:
clgguitars@gmail.com
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 5 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalised.
The supply of goods which according to their nature are not suitable to be returned after delivery, for example goods which are damaged in any way.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. Please contact us for return details.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail:
clgguitars@gmail.com